D.A.R. Customer Support Services
Customer support that leads to customer success
When you become a D.A.R. customer, we do everything we can to ensure a long-term partnership
We offer a rich suite of support programs to keep your Lexmark solutions—and the teams that use them—working at peak efficiency. We make sure you have a good experience as long as you are a D.A.R. customer.
We know customer support is crucial to your success. We help you leverage your Lexmark solution to improve business operations and maximize productivity. This means building on our knowledge of your business needs. By the time your solutions are in place, we have a solid grasp of the complexities you deal with daily. We then create a customer support program to address your challenges.
D.A.R. Customer Support Service delivers fast problem resolution and intelligently adapted programs to keep work flowing without interruption, smoothly and efficiently. From basic service coverage to comprehensive support, our wide range of plans give you choices for meeting the specific demands of your output environment and reducing costly downtime.
Customer Support Services Solutions
Extended Limited WarrantyExtended Limited Warranties for most Lexmark device models may be purchased anytime during the printer’s Base Limited Warranty year(s). Lexmark Extended Limited Warranties are available to give your device up to a total warranty period of 5 years.
Genuine Parts
Get your Lexmark output devices back up and running faster and for a longer time with genuine Lexmark parts and, when necessary, the expertise of D.A.R.-certified technicians.
Installation Services
Let D.A.R. Installation Services get your new device set up so you can focus on your business.
Benefits of Customer Support Services
- Eliminate inefficiencies through continuous improvement
- Achieve faster results with programs tailored to your needs
- Drive interruptions out of your workflow
Installation Services
D.A.R. installation service allows you to quickly adopt and integrate your Lexmark printing technology. Our Installation Service will allow you to focus on your business and can help your employees take full advantage of the product features of your new device.- A Lexmark authorized service technician will arrive at your location, usually the next business day
- The device will be unpacked and set up in the location where the printer box was delivered
- Configuration of the device will be completed as you specify, including:
- Network /IP address
- Configuration settings
- Driver support via our Technical Support Team
- Power saver settings
- Paper tray settings
- A thorough functional test of your device will be conducted
- The technician will remove all packing material from the area
- Users will be trained on the key features and functions of the device